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1. Why have a Help Desk?
2. What the Help Desk will do
for you.
3.
Things you should ask yourself before calling the Help Desk.
Why have a
Help Desk?
The Help Desk will allow you to call one phone number extension 2697
or send one e-mail (helpdesk@dwu.edu) and get help at a single point of
contact. This will minimize the impact of problems and changes, improve
system availability and increases productivity.
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What the Help Desk will do for
you
The mission of the Help Desk is to keep you productive. We
want to enable you to get your job done with a minimum of difficulty as you
use the tools and technologies we provide and support. The Help Desk will
assist in problem solving (hardware and software), network management,
adding/deleting users and evaluation of new products (hardware and
software).
In short, whatever the technology need, call the Help Desk
and Help Desk personnel will
answer your questions or find the most appropriate person to help you!
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Things
You Should Ask Yourself Before Calling the Help Desk
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When did I first notice the problem?
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Did I make any changes to my computer (i.e. install
new software or hardware) before this problem occurred?
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What exactly was I doing when the problem occurred?
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What was the exact error message?
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Did rebooting the computer solve the problem?
Before calling the Help Desk, you should
gather this information in order to minimize the troubleshooting time spent
on the phone. Also, be sure to read the Frequently Asked Questions page. It
is likely that someone else has already had the same problem you are
experiencing and this page will guide you through the steps that will
resolve the problem.
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