|
1200 West University Ave
Mitchell, SD 57301
Phone: 605-995-2697
E-mail: helpdesk@dwu.edu
Web: http://www.dwu.edu/is//
Cisco Clean Access (CCA)Troubleshooting
Frequently Asked Questions Clean Access Agent
Installation
Q:
Do I have to use the Clean Access Agent?
A: Yes. All Windows PCs are required to
use the Clean Access Agent for network access.
Q:
I cannot install the Clean Access Agent, it warns me about
administrative rights.
A: You must be logged onto your
computer as a user with administrative rights or as the administrator.
Contact Help Desk (995-2697) if do not have administrative rights.
Q:
How do I know Clean Access Agent is installed successfully?
A: Look in the “System Tray” for in the
lower right corner near the time display. You may need to select the “<<“ to
expand and show the Clean Access Agent icon.
Q: What happens if I uninstall the Clean
Access Agent?
A: You will be required to reinstall
the client to re-authenticate when your login expires.
Q: I keep trying to install the Clean
Access Agent but it tells me that I can either Modify/Repair or Remove the
program.
A: Clean Access Agent is currently installed on your machine.
You do not need to install it again.
Q:
I do not see the Clean Access Agent icon in my system tray; what do I
do?
A: There are a few possibilities:
-
Clean Access Agent has not been installed.
-
Clean Access Agent has been installed but
you did not select “Launch” at the end of the installation.
-
From the “Start” menu, then
“Programs”, then “Cisco”, then “Clean Access Agent”, then “Clean
Access Agent” to launch the program.
-
Clean Access Agent is “hidden” in the
Systray.
-
Your computer has a problem showing
Systray icons.
-
Clean Access Agent is installed but not
running.
-
From the “Start” menu, then
“Programs”, then “Cisco”, then “Clean Access Agent”, then “Clean
Access Agent” to launch the program.
Login and Logout
Q.
How do I login?
A: There are 2 ways to login:
-
The Clean Access Agent will automatically
display a popup when you connect the the network wired or wirelessly.
Enter your DWU username and password to login.
-
When you attempt to access a URL (i.e.
www.google.com) in a web browser,
you will be re-directed to a login webpage. Enter your DWU username and
password to login.
Q:
I do not see the Clean Access Agent popup?
A: You can manually login by using the
Clean Access Agent login feature. Right-click the Clean Access Agent icon in
the system tray and choose “login.”
Q: I’ve opened my browser with a default blank page but I am not
redirected to a login page.
A: Go to a non-local site such as
www.google.com
Q:
I’m on a Windows machine. Sometimes I can login using the web page and
at other times, the web page tells me that I must use Clean Access Agent,
why?
A: It depends on when the last time
your computer was “validated” to the network. You should always use the
SmartEnforcer client.
Q:
How do I logout?
A: Currently, the only way to manually
logout is to use the Clean Access Agent “logout” feature. Right-click the
Clean Access Agent icon in the system tray and choose “logout.”
Q:
I do not have a “logout” option in Clean Access Agent.
A: Once you login through the Clean
Access Agent, you will have the “logout” feature.
Q: I am able to access the internet but
the Clean Access Agent still allows me to “login”. Am I logged in?
A: Yes, the Clean Access Agent may not
always detect your network status. If you can access normal internet sites
such as www.google.com, then you are authenticated.
Q:
I am NOT able to access the internet but the Clean Access Agent only
allows me to “logout”. What’s going on?
A: The Clean Access Agent may not
always detect your network status. Please choose “logout” and then choose
“login” again.
Q:
The Clean Access Agent does not offer a “login,” just a “logout,” and
the web page tells me that I must now use SmartEnforcer to login; what do I
do?
A: The Clean Access Agent does not
always detect your network status. Please choose “logout”, then you will
have the “login” feature
Validating and Updating
Q.
When I run Windows Update, I get a message stating that the product
key used to install windows is invalid?
A. Windows Update will fail if your
Windows OS is not properly licensed. You must have a legal copy of the
operating system to connect to the network.
Back to Top |
