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Dakota Wesleyan University
1200 West University Ave
Mitchell, SD 57301
Phone: 605-995-2697
E-mail: helpdesk@dwu.edu
Web: http://www.dwu.edu/is//

How do I clean out a Full Mailbox?

1. Start Microsoft Outlook

2. In the Outlook XP client, right click on the "Outlook Today" icon on the shortcut bar.

3. Go to "properties".

4. Then "folder size".

5. It will tell you the size of each folder you have. This will show you which folder is taking up all of your space.

6. Go to folder that is causing your mailbox to be full.

7. Click on View-->Current View

8. Make sure that "Messages" or "Messages with Auto Preview" is checked. This will show you all of the messages in the folder.

9. Click on View-->Current View-->Customize Current View-->Fields...

10. Select "Size" from the list on the left and click the "Add" button.

11. Click on the "OK" button.

12. Click on the "Size" column heading to sort by size. Start at the top or bottom of the list and look for files that have a size with "Mb"(largest) first, then "Kb" (second largest), then "B" (smallest).

13. Look for a large message. Each user is allowed 10 Mb of space for e-mail before warning messages are sent. (Hint: E-mail messages with file attachments like Word Documents and graphics usually take up a lot of space.) 10,000Mb warning message sent, 15,000Mb not able to send, 20,000Mb not able to receive any messages; your mail box is closed.

If your mailbox is still full then you may have Journal Entries in your Outlook Journal.

Old Calendar Items can also fill up a mailbox. Be sure that you have removed all old calendar items. To see a list of all Calendar Items, do the following:

1. Start Outlook

2. Go to your Calendar.

3. Click on View-->Current View-->By Category.

4. This will show you all of the items in your Calendar, sorted into their Categories.

5. To go back to the Default Calendar View click on View-->Current View-->Day/Week/Month.

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Dakota Wesleyan University
1200 W. University Ave
Mitchell, SD 57301
800-333-8506
Copyright © DWU
Last updated: 5/15/07
605-995-2600