Computer misbehaving? Not sure what to do? Need answers? The Information Technology Help Desk is here to help! The Help Desk is designed to be a central point of contact for computing help on campus, and is staffed by a Computer Services staff member who will take your call and either answer your question or redirect your query to the appropriate member of our staff.

Where:	Smith 207
When:	Monday - Friday, 8am - 12pm 1pm - 5pm
How:	995-2697 helpdesk@dwu.edu

The Information Technology Help Desk is for students, faculty, and staff.
 

PHONES
Single Line Telephone User

OUTLOOK WEB ACCESS(OWA)
Limitations of OWA
New Features in Outlook Web Access
Outlook Web Access Log-On
TroubleShooting OWA

TIGERNET
TigerNet Tutorials

MAIL
Email Scanning/Filtering
How do I clean out a Full Mailbox?
Outlook Authentication
Office Assistant
Out of Office Assistant
Mailbox Item Retention Limits
Setting up a POP Account
Creating a Distribution List
Outlook Address Book

PASSWORD
Changing your DWU password
How to log on to the Network?
Selecting your password

DIALUP
Dialup 2000
Dialup XP

PERSONAL FOLDERS
Creating Personal Folders
Export/Import Personal Folders

CAMPUS INTERNET
Campus Internet Utilization (ISP monitor)
Internet Traffic Monitor
Server
Spyware
Viruses
Hotbar

PRINTERS
Printer Quota

NETWORK CARDS
Configuring Network Card
Configuring Network Card by Hand
Installing Network Card in Desktop
Installing Network Card in Laptop
Placing the Network Card in your computer

TOOLS FOR PREVENTING SPYWARE AND POPUP ADS
Google Toolbar
MSN Toolbar

HELPING YOUR COMPUTER RUN MORE EFFICIENTLY
Computer to run more efficiently
Windows Updates
Top 10 Reasons To Install Service Pack 2

MEMORY KEY
What is a Memory Key
Using your Memory Key

OTHER
Accessing MyWeb Account
Burning a CD
Internet Glossary
Using a Document Camera
Useful Websites
What can the Helpdesk do for you

Copyright © DWU
Last updated: 7/16/07
605-995-2600