Chapter 4
Information you need, alphabetically by topic

Accessibility
The Rehabilitation Act, the Americans with Disabilities Act (ADA), and other Federal and state legislation require that reasonable accommodations be provided to students and employees with disabilities. The university's policy toward accommodating persons with disabilities may be found in Section C-5 of the Employee Handbook, or at http://www.dwu.edu/humanresources/handbook/thehandbook/C-5.DOC.

At any given time, a number of students attending Dakota Wesleyan are in need of accommodations with their coursework and other university-related activities. The DWU office of Student Support Services in Prather Hall (x2902) provides support for students requiring assistance, including assistive technologies. Faculty must also be understanding related to the special needs of students with disabilities, such as with assignments, lectures, and discussions.

It is the expectation of DWU that all official university web pages be fully accessible and compliant with the standards established in Section 508 of the Rehabilitation Act. If you find a university web page that is not compliant, please contact University Relations at x2620.

Acceptable use policy
The University maintains a policy on Acceptable Use of Information Technology Resources (also titled the Computer Policy) (http://www.dwu.edu/is/computer_policy/index.htm) that guides all use of university-provided technology resources by university employees and students. Familiarity with the provisions of the policy is a requirement for access to and use of these resources. Violations of the policy can lead to suspension or termination of privileges.

Administrative computing system (see Jenzabar)

Anti-virus software
Sophos Anti-Virus has been installed by Information Systems on all university-owned computers. This software is configured to automatically search for and install updates when the computer is connected to the campus network. For further information, contact the Help Desk at x2697 or helpdesk@dwu.edu.

The Help Desk maintains a page of information about viruses at http://www.dwu.edu/is/helpdesk/viruses.htm.

Assistive technologies (see Accessibility)

Audiovisual equipment (see Equipment services)

Bookstore
A variety of computer accessories and other technology products, as well as textbooks and other bookstore product lines, may be purchased at or through the University Bookstore, located on the ground floor of the Rollins Campus Center. See the Bookstore's web site at http://www.dwu.edu/bookstore/index.htm.

Browsers (see Web browsers)

Cable television at DWU
The university does not maintain a campuswide cable television network. Access to cable television may be found in the Rollins Campus Center lounge and, for dorm residents, in the Dayton and Allen Hall lounges, and in the university apartments.

Calendar, campus event
A master calendar of campus events is maintained by University Relations on the DWU web site. See http://www.dwu.edu/calendar/index.htm. To add items to the calendar, contact University Relations.

Calendar, campus facility
Diana Goldammer maintains an online master calendar of campus non-academic facilities. You can check this calendar to find out what facilities are unavailable at given times. This is a "read only" calendar. Contact Diana at x2160 or digoldam@dwu.edu to schedule a non-classroom facility.

Use the following procedure to access the calendar:

• Open Outlook.
• From the File menu, select Open and Other User's Folder.....
• Enter "chpriebe"(without the quotes) in the Name box. Then select Calendar from the pull-down menu for Folder. Then click on the OK button.
• You should see the master calendar.

Calendar, personal
Outlook contains an excellent personal calendar tool. To access the calendar, click on Calendar in either the Outlook Shortcuts menu bar or the Outlook folder list.

Cameras (see Digital cameras)

Campus network
DWU has a campus-wide network that connects computers to DWU's servers and to the Internet. The majority of campus buildings are connected together by a high speed fiber optic backbone. The interior of buildings are wired to provide network access at the desktop. The Information Systems department administers and maintains the campus network. Users should contact the Help Desk (x2697 or helpdesk@dwu.edu) to report any network problems.

Students are allowed to connect their personal computers to the campus network. In order to connect to the network students must register their computer with the Information Systems department. Students should contact the Help Desk to schedule a time to register their computer.

CD-ROM burning
The following campus locations have at least one computer on which users can burn CD-ROMs: Smith Hall 102, Education 108, and McGovern Library reference area. Instructions for burning CD-ROMs are online at http://www.dwu.edu/is/helpdesk/burn_cd.htm.

Chats
Real-time, text-based online discussions, commonly called chats, are possible on Microsoft Outlook only by using the Instant Messaging tool. To access this function, open Outlook and select Instant Message from the Tools menu. The process requires registration of your e-mail address with Microsoft and then logging into the worldwide network of Instant Messaging users. It is not a discrete system within DWU.

Within courses, a chat portlet is available in TigerNet. Campus groups with group space set up in TigerNet also have access to their own chat tool.

Classroom access
Classrooms should be open before 8:00 a.m. on class days. If you need assistance in gaining entrance to a classroom, call the Physical Plant office at x2800. Faculty who teach courses that begin after 5 p.m. on weekdays or on weekends must obtain room and building keys from the Physical Plant. Wanda Belitz at x2806 or wabelitz@dwu.edu.

For classroom emergencies after hours, contact Security (x3911) or the Maintenance on-call number at 770-3385. Call Security first.

Classroom scheduling
All academic spaces, including classrooms, are scheduled by the Registrar's Office (x2642). This includes non-academic events held in classrooms. All non-academic spaces are scheduled by Diana Goldammer (x2160).

Classrooms (see Technology classrooms)

Computer labs
Information Systems maintains six computer labs on the DWU campus:

• Smith 102
• Education 108
• McGovern Library
• Tutor Lab in McGovern Library
• Art Building Multimedia Lab
• Rollins Campus Center lounge

The hours each lab is open may be found on the Help Desk web site at http://www.dwu.edu/is/computer_labs/lab_hours.htm. Students may also check http://www.dwu.edu/is/computer_labs/cameras.htm to see if computers are available. These cameras may only be viewed from on-campus locations.

Computer purchasing by university employees and students
The university has negotiated discount pricing for students and employees to purchase computers and peripherals from Gateway (http://www.dwu.edu/is/econnections/gatewaycampus.htm) and Dell (http://www.dwu.edu/is/econnections/dellcampus.htm) for personal use. Financing is available through the vendors.

Computers, support for student- and employee-owned
DWU's Help Desk staff provides support to students to help with their computer problems.In order to obtain support, student-owned computers must be registered within the network domain in order to access any network resources including the Internet. Student-owned computers must also meet all memory and speed requirements of the installed operating system (i.e., Windows XP Professional or Windows 2000) and applications. Vendor-specific support, such as warranty work and hardware repair, are not provided. Help Desk staff will help diagnose computer hardware problems and install hardware upgrades for students. To receive support, students need to schedule an appointment with the Help Desk, which is located on the second floor of Smith Hall.

Copy services (see Printing/copy services)

Copyright policy
Dakota Wesleyan maintains an extensive institutional Copyright Policy in section C-11 of the Employee Manual and online at http://www.dwu.edu/humanresources/handbook/thehandbook/C-11.DOC. This policy meets the requirements of the Digital Millennium Copyright Act for a current, active copyright policy. All faculty and students are expected to be familiar with the contents of the policy and abide by its provisions in their university-related activities.

Course management system (also see Jenzabar)
Dakota Wesleyan has installed the Jenzabar course management system (CMS), which we call TigerNet, to assist faculty in conducting course activities, including entire courses, online. TigerNet is integrated into the Jenzabar administrative systems at DWU. Thus, course shells are automatically created in TigerNet for all credit courses offered by the university. TigerNet also automatically populates the course shells with students and maintains Adds and Drops. These courses will appear on your own home page when you log into the TigerNet portal.

TigerNet (http://bozeman.dwu.edu/) offers a comprehensive suite of online learning functions, including space for the posting of course documents such as a syllabus, assignment instructions, and handouts; online discussions; online tests and quizzes; and a grade book.

Detailed instructions on using TigerNet may be found elsewhere on this web site. For assistance in course planning and development, or in using TigerNet's tools, contact Mike Albright, Instructional Technology Specialist, at x2638 or mialbrig@dwu.edu.

Course web sites
Two resources are available to faculty who wish to post course materials online. One option is TigerNet, described immediately above.

The other resource is the MyWeb space (http://myweb.dwu.edu/) made available for personal web sites. MyWeb is intended to be space for faculty to post their own personal and course web sites that do not use TigerNet. It is outside the "official"DWU web space and requires knowledge of HTML or a web page authoring tool.

Why would a professor use MyWeb instead of TigerNet? TigerNet is password-protected and not normally available to the general public, while MyWeb may be preferable to faculty who want their course materials to be available to the public. Also, faculty skilled in web site design can build out course sites that are more creative and visually appealing, and have site layouts that are more suitable for the content being taught. The flip side is that TigerNet's other course tools, such as online testing and discussions, may be lost.

To set up a MyWeb account, contact the Help Desk at x2697 or helpdesk@dwu.edu. See the Help Desk web site at http://www.dwu.edu/is/helpdesk/my_web.htm for assistance in accessing and using MyWeb.

For assistance in using TigerNet or MyWeb for instructional purposes, contact Mike Albright, the DWU Instructional Technology Specialist, at x2638 or mialbrig@dwu.edu.

Dial-in services
Members of the university community can "dial-in" to the campus network from off-site, using their own computers and modems and the number 995-2183. Modem pool users should be aware that this is an extremely slow connection, and long distance charges may apply if the call is made from outside the Mitchell local service calling area. High-speed alternatives to the dial-up service are described in Chapter 2 and are strongly recommended for longer term Internet access from off-campus.

For instructions on how to use the dial-up service, Windows XP users see http://www.dwu.edu/is/helpdesk/dialup_xp.htm. Windows 2000 users see http://www.dwu.edu/is/helpdesk/dialup_2000.htm.

Digital cameras
McGovern Library has four digital still cameras and two digital video cameras available for faculty, staff, and student checkout on a first come, first served basis. Microphones and tripods are available for use with the video cameras. The Library strongly recommends that the equipment be reserved at least 24 hours in advance. Longer is better, as Multimedia students in the Art and Computers & Technology (CAT) Departments frequently use these cameras. Fill out a blue "AV Equipment Reserve" form at the Library Circulation Desk, or contact Judy Lehi at x2894 or julehi@dwu.edu.

Digital media production
Digital media production services are available on a limited basis from McGovern Library Media Services. These services are primarily restricted to special event support and administrative presentations, and include on-site videotaping, digital video editing, and DVD burning.

The Title III Instructional Technology Specialist can help faculty produce digital media for instructional purposes, as time and resources are available. These services include:

• scanning, including photographs, 35mm photographic slides, and text (OCR), and digital manipulation of these images for use online or in class;
• screen captures and digital manipulation;
• animation of on-screen activity and digitization; and
• development and narration of PowerPoint presentations for course use and reduction of PowerPoint file size.

For assistance in these areas, contact Mike Albright at x2638 or mialbrig@dwu.edu.

Directory, campus
Dakota Wesleyan does not publish printed directories for campus contact information. Online directories are available on the university's web site (http://www.dwu.edu/directory/index.htm) for campus offices, individual faculty and staff members, students (on-campus access only), and alumni. These directories are updated on a regular basis by University Relations.

Disability resources (see Accessibility)

Distributed learning (see also Hybrid courses)

The digital age has brought a new concept to college teaching, that of distributed learning. Perhaps the best definition of distributed learning comes from Salzberg and Polyson (contact Mike Albright for the full citation):

Distributed learning is not just a new term to replace the other DL, distance learning. Rather, it comes from the concept of distributed resources. Distributed learning is an instructional model that allows instructor, students, and content to be located in different, non-centralized locations so that instruction and learning occur independent of place and time.

"Distributed learning" thus is a broader term than "distance learning" and can be, and most often is, associated with face-to-face instruction that incorporates some form of technology-based, out-of-class learning experience. With the growing popularity of computer-based instruction and web-based teaching, distributed learning extends to use of electronic mail, course management systems such as TigerNet, other web sites, and faculty and student use of learning materials accessed from a server that might be on the other side of the globe. Students do not need to be at a distance from their instructor to benefit from distributed learning.

Distributed learning can be facilitated at Dakota Wesleyan through the use of TigerNet, MyWeb, electronic mail on Outlook, use of distributed resources during lectures (e.g., using materials residing on other web sites), and numerous other ways. To learn more about distributed learning and how to incorporate these concepts into your course, contact Mike Albright.

Document retrieval (see Interlibrary loan)

eConnections@DWU wireless network
Implemented in 2000, the eConnections@DWU wireless program now covers much of the campus, including nearly all classrooms. This means that if your laptop computer has a wireless card using the IEEE 802.11b standard, you can connect to the campus network in any covered area without an Ethernet cable. (Laptops and desktops with access to the wired network should connect in that manner rather than using the wireless option, for speed and security purposes.) For more information about eConnections, including a complete list of campus areas now covered by wireless, see http://www.dwu.edu/is/econnections/index.htm.

Electronic databases, Library
McGovern Library provides several electronic resources for your use. It would be well worth your time to explore the databases available at http://www.dwu.edu/library/resources.htm. If you are unfamiliar with computers or would like for one of the librarians to get you started, just ask. They will be happy to give you some pointers on searching, or will schedule some time with you for a more in-depth session on any of the systems. Online databases, as well as the library's online catalog, can be accessed from any networked computer on campus. Off-campus access to many electronic resources is available via password to authorized users. Contact Jodie Barker (x2619, jobarker@dwu.edu) for assistance.

Electronic mail (see Outlook)

Electronic portfolios
The campus has licensed iWebfolio as its electronic portfolio (e-portfolio) software application. Development of electronic portfolios will be a graduation requirement of all students, beginning with incoming students in Fall 2005 and all incoming students thereafter. University faculty and administrators will also use iWebfolio for the development of departmental portfolios for assessment purposes as well as for DWU's upcoming North Central Association accreditation review.

For more information about electronic portfolios and iWebfolio, see elsewhere in this web site.

Electronic reserve, Library
McGovern Library currently does not have electronic reserve capabilities. However, see immediately above for electronic resources that can be linked to directly from your course web site.

Equipment services (see also Technology classrooms)
The Mcgovern Library Circulation Desk maintains a collection of audiovisual equipment that may be checked out on a short-term basis by DWU faculty. Some equipment is also available for student checkout. This inventory includes digital still and video cameras, laptop computers, multimedia projectors, overhead and slide projectors, TV/VCR units, DVD players, a boombox/portable stereo, a 16mm film projector, and a portable record player. To reserve an item, fill out a blue "AV Equipment Reserve" form at the Library Circulation Desk, or contact Judy Lehi at x2894 or julehi@dwu.edu. Equipment can also be scheduled for classroom delivery and pick-up.

See below under Technology classrooms for information about equipment permanently installed in classrooms.

Fax machines
DWU does not provide central support for fax machines. Each department is on its own. Check with your department head to identify the nearest available fax machine.

FERPA (Student Information Privacy Act)
The Family Education Rights and Privacy Act (FERPA) of 1974 was enacted to protect the privacy of student information records. The law is very rigid about what information can be shared, and with whom. It is imperative that all DWU faculty and all staff and administrators who work with student records not leave student information, including assignments and grades, exposed to others on their office environments, including their computers. This is one of the primary reasons why networked computers default to standby mode after 10 minutes of inactivity, thus requiring a new login.

File storage (see G-drive, H-drive, S-drive, CD-ROM burning, Memory stick)

G-drive
Each department on campus is allocated drive space on a university file server (called the G-drive) that can be used to save and share electronic departmental files. These files are backed up routinely. Only employees of an individual department are allowed to access that department's G-drive. The G-drive is accessible via your my Computer folder, either on your desktop or in your Start menu.

Group space online
All recognized campus groups are welcome to use TigerNet to conduct online activities. Group space in TigerNet is almost identical to course space, with facilities for file sharing, web links, chats, and online threaded discussions. To set up a group online workspace, click on the Groups icon in the upper left corner of the TigerNet screen at http://bozeman.dwu.edu/, then click on Create a Group and follow the directions.

Faculty and students should not request general campus group space for course-related activities. Group space is built into each individual course's web site in TigerNet for this purposes.

H-drive
The H-drive, also accessible via you're my Computer folder, is your personal space for digital file storage.

Storage of your work-related files on the H-drive, instead of your desktop, is strongly recommended for two reasons. First, the H-drive is backed up regularly and would enable you to access your essential files even if something unthinkable happened to your office computer. Second, you can access these files by logging into any computer on campus, including those in classrooms if you wish to demonstrate a file on your H-drive during a lecture. Use the "drag and drop" method to easily copy files to the H-drive.

Note that the H-drive is not accessible via a web browser. DWU community members who wish to create personal web sites or place course materials on the web without using the Jenzabar course management system must use MyWeb.

Help Desk
DWU's Help Desk, located on the second floor of Smith Hall, is the source of technical support for hardware and software issues. Any problems requiring computer support are to be initiated by contacting the Help Desk (x2697 or helpdesk@ dwu.edu) and should provide the details necessary to initiate a resolution. Students and employees can receive limited support for personal computers (see "Computers, support for student-owned", above ) . More information is available at http://www.dwu.edu/is/helpdesk/what_can.htm.

Hybrid courses (see also Distributed learning)
A "hybrid" course is one in which online activities substitute for a portion of the course activities that would otherwise be spent in a face-to-face, in-class setting. These courses are scheduled into conventional classrooms, but represent a form of distributed learning. Course schedules and online learning activities are determined by the faculty member and must be described in the course syllabus.

Information literacy
McGovern Library offers the following services to help students learn to use library resources effectively and successfully complete their assignments:

Finding aids: Is your class doing research on a specific topic? The library can put together finding aids and guides to resources available in the library and on the internet.

Library tours: Is your class new to DWU and McGovern Library? Schedule a library tour.

Library instruction: Is your class unfamiliar with available resources in print and online? Request an instruction session tailored to your classroom needs.

Handouts: McGovern Library makes available a variety of handouts on using library resources. If you do not find one you want, ask them to create it!

Assignment development: Librarians will work with faculty members to design assignments that successfully make use of information resources.

Contact Jodie Barker (x2619, jobarker@dwu.edu) about these and other services you would like to see.

Intellectual property
Dakota Wesleyan University's intellectual property policy is currently under development. In general, intellectual property (IP) generated by faculty as part of their normal teaching and scholarship workload and without extraordinary university support, and by students in their academic and personal work, remains the property of the creator(s), while IP created by university staff as the result of their employment is considered "work for hire", with ownership retained by the university.

Interlibrary loan
Interlibrary loan (ILL) allows you to borrow materials not available at McGovern Library, generally at no cost to you. Although first priority is to locate ILL resources within the State of South Dakota, the ILL network extends literally worldwide. ILL requests can be initiated using the South Dakota Library Network or using forms available at the Circulation Desk.

For McGovern Library ILL policies and procedures, see http://www.dwu.edu/library/ill_policy.htm.

International video (PAL, SECAM) conversion
As television technologies evolved over the past 70 years, three different technical standards emerged in the world: NTSC in North and Central America, Japan, Korea, and much of South America and the Caribbean; PAL in most of Western Europe, Southern Africa, and former British Commonwealth countries (except Canada); and SECAM in France, the Middle East, Northern Africa, and most of the former Soviet Bloc countries. The point is that a videotape recorded in one standard cannot be played successfully on a VCR designed for another standard. This situation has implications for members of the DWU community planning to take videotapes to other countries or receive videotapes from abroad.

McGovern Library Media Services has the capability of converting PAL and SECAM videotapes to DVDs in NTSC format. Contact Rod Brown at x2685 or robrown@dwu.edu for information and costs. Tape-to-tape transfers can be made by Jack Mortenson, Assistant Professor of Computers and Technology, through his after-hours multimedia production business in Sioux Falls. Contact Jack at x2678 or jamorten@dwu.edu for information and costs.

You may also contact Mike Albright at x2638 or mialbrig@dwu.edu for assistance with questions related to international video standards. See http://www.ttop.com/standard.html for a list of standards by country.

Internet glossary
A helpful glossary of common Internet terms may be found on the Information Systems Help Desk web site at http://www.dwu.edu/is/helpdesk/internet_glossary.htm. This is a very useful resource for persons who are relatively new to the Internet.

Jenzabar
Jenzabar is the company that supplies DWU's administrative and course management systems. Information Systems implemented

Jenzabar's Learning Management System (LMS), now incorporated into what we call TigerNet, during summer 2004. We also have as our administrative computing system Jenzabar's TE product, running on a new iSeries (formerly AS/400) midrange server. DWU's Title III grant is allowing the university to enhance this system with numerous web-based end-user products throughout the 2004-05 academic year. The main product enhancement is called Jenzabar's Internet Campus Solution (JICS), or TigerNet, that allows students, faculty, and staff to access the TE and course management systems via a user-friendly portal.

Memory stick
A memory stick (also called a jump drive, flash drive, thumb drive, USB removable storage device, and others) is a small external storage device, about the size and shape of your thumb, that works in exactly the same way as a floppy disk or a re-recordable CD-ROM. Insert it into an available USB port in your computer, and you can record up to 2 GB of information on it. (Standard sizes are 128 MB and 256 MB.) Pull it out and take it with you. This is an extremely convenient method for moving files between your home and DWU office, or to other locations such as a classroom or conference. For a frame of reference, 128 MB is storage space equivalent to that of about 100 floppy disks, or about one-fifth the capacity of a CD-ROM.

To access the memory stick on your desktop, double-click on My Computer. When that window opens, click on Removable Disk (E:). The memory stick will open, just as a floppy disk would. Copy files to the memory stick using the "drag and drop"method.

Memory sticks will be purchased for university departments by Information Systems upon request, as long as the costs are charged to the department"s account.

Mitchell street map
A street map of Mitchell may be found in the Community Pages of the Mitchell area (South Dakota South Central) telephone book. This section also contains street maps of Pierre and Huron and a mileage guide from Mitchell to other cities in South Dakota and beyond.

Modem pool (see Dial-up services)

Multimedia production (see Digital media production, Video production services)

MyWeb
MyWeb (http://myweb.dwu.edu/) is the web space maintained by Information Systems for personal use by members of the DWU community, as well as by faculty for the posting of course web materials. All use of MyWeb must be in accordance with the policy on Acceptable Use of Information Technology Resources (also titled the Computer Policy) (http://www.dwu.edu/is/computer_policy/index.htm).

For assistance with MyWeb, contact the Help Desk at x2697 or helpdesk@dwu.edu, or see the helpful online guide at http://www.dwu.edu/is/helpdesk/my_web.htm.

Net Library
McGovern Library now has more than 11,500 electronic books available through Net Library. Electronic books (eBooks)can be defined most simply as "books presented in digital form." Cataloging records have been added to the online catalog. Net Library books can be located in the catalog by doing a keyword search on "electronic book"or "netlibrary." These books can also be located by doingkeywork or subject searches on research topics. eBook records will be listed along with all the other records from these searches. eBooks have "Net Library" listedin the "location" portion of the record. You can connect to the eBook by clicking on the URL listed in the "Electronic Link" portion of the record.

If you search the library catalog from on campusyouhave direct access tothe library's Net Library holdings. In order to access McGovern Library's eBooks from off campus you must first create a free user account while connected to Net Libraryfrom on campus. You will pick your own username and password. Once this user account is set up you can access DWU's Net Library collection from anywhere using the Internet (http://www.netlibrary.com/). For more information contact Jodie Barker (x2619 or jobarker@dwu.edu).

Network (see Campus network)

Online learning (see Distributed learning)

Online course development, assistance with
Supporting faculty in their development of online courses or course components, and in teaching effectively in an online environment, is one of the primary functions of the Title III Instructional Technology Specialist. Contact Mike Albright at x2638 or at mialbrig@dwu.edu for assistance. Mike can help in a wide variety of areas, including converting a course from conventional classroom to an online setting, thinking through online learning activities, helping faculty learn how to use the functions of the course management system in TigerNet, and in problem-solving its mysteries.

Online storage (see G-drive, H-drive, S-drive)

Online surveys and course evaluations
As a benefit of Dakota Wesleyan's membership in the TLT Group, we have access to Flashlight Online, a versatile tool for online surveys and course evaluations. Flashlight Online may be used by students for such purposes as surveys in conjunction with course projects, and by faculty and administrators for a variety of research projects such as alumni surveys, campus opinion surveys, and collection of information from the Mitchell community and prospective students.

More information about Flashlight Online, including access, is located elsewhere in this web site.

Outlook
Microsoft Outlook provides an integrated solution for managing and organizing e-mail messages, schedules, tasks, notes, contacts, and other information. Outlook 2003 delivers innovations you can use to manage your communications, organize your work, and work better with others - all from one place. Help guides on using Outlook are available at http://www.dwu.edu/is/helpdesk/index.htm under the "Mail" heading.

Passwords and password changes
Temporary passwords are assigned by Information Systems when a new account is created. To change a password at any time after your initial login, depress the Control-Alt-Delete keys on your keyboard simultaneously. When the Windows Security screen appears, click on Change Password and follow the directions. The new password will be required the next time you log into the system.

DWU network defaults require that you change your password at least every three months. Reminders are automatically sent to you. Additional information about passwords may be found on the Help Desk web site, http://www.dwu.edu/is/helpdesk/index.htm.

Peer-to-peer file sharing (inappropriate use of) (see also Acceptable use policy)
Peer-to-peer (P2P) applications such as BearShare, Warez, Morpheus, BitTorrent, iMesh and KaZaA, make it easy for users to exchange files with each other over the Internet. While these programs are a good way of sharing information, they are not entirely harmless and can cause problems for computers as well as the University's network. Computer viruses and worms can easily and unknowingly be shared with these types of programs. These types of programs are often used to shared music and other copyrighted files. Unless users have the explicit permission of the copyright owner to possess or distribute such material, users may be in violation of federal copyright law and the University's Acceptable Use Policy.

Personal web sites (see MyWeb)

Phone book (see Directory, campus)

Photocopying (see Printing/copy services/photocopiers)

POP account
POP (Post Office Protocol) mail accounts are commonly used e-mail accounts on standard e-mail servers. POP is a simple system with few options. Messages are stored on the POP server until users login and download them. All pending messages plus attachments are downloaded at the same time.

Members of the university community can use free POP mail applications such as Eudora (http://www.eudora.com/) to connect with the DWU mail server and download their mail to their home computers, as well as to send mail. The catch is that e-mail downloaded to your home computer via POP is permanently removed from the Exchange server. In order for you to access that e-mail from your office, you must forward it back to own DWU e-mail address and then access it in your office using Outlook. DWU Outlook Web Mail (http://www.dwu.edu/webmail/src/login.php) may be a simpler alternative to accessing your university e-mail account from home.

However, if you have an e-mail account through your Internet Service Provider at home, you may be able to manage your own personal e-mail through a POP account and mail software such as Eudora, and keep it separate from your DWU e-mail. Midcontinent Communications, which offers cable modem service in the Mitchell area, maintains a POP mail server. Contact Mike Albright for more information about how POP mail works.

More information on accessing DWU e-mail accounts from home using the POP3 standard is located at http://www.dwu.edu/is/helpdesk/pop_account.htm.

Printer quotas
DWU has imposed printing quotas for students as a way to minimize waste and promote responsible printing. Printing on all public printers is monitored. Information on this initiative is located at http://www.dwu.edu/is/helpdesk/printer_quota.htm.

Printers
There are numerous networked printers located throughout campus. The majority of public printers are black and white laser printers, although a couple of public color laser printers are available. One public color printer is located in McGovern Library. Another is located in the multimedia lab in the Arts Village building.

Go to your Start menu and click on Printers and Faxes to see what printers are available to you. You may click on Add a Printer to print to a campus printer not already on your list.

To change or re-set your default printer, Go to Start > Printers and Faxes. Position your cursor over the icon for the printer you want to select as your default, right-click, select Set As Default Printer, and click again. You should see a small black circle containing a white check mark appear over that printer's icon.

Printing/copy services/photocopiers
Central Services, on the ground floor of the Rollins Campus Center, provides a bulk copy and printing service for the university community. Documents can be printed, collated, stapled, hole-punched, or produced in a wide variety of other ways according to customer needs. The copier is B&W, but paper is available in a variety of colors. Campus Services charges nominal fees to recover costs. Departments should consider using this service as an alternative to mass-producing documents on their own copiers. For information, contact Wanda Belitz, Coordinator of Campus Services, at x2806 or wabelitz@dwu.edu.

Photocopiers are not centrally supported at DWU. Each department is on its own to acquire and maintain photocopiers. Copiers are available to all members of the university community in McGovern Library. Coin-operated photocopiers are available to students, while an account-code-activated copier is available for university employees. Obtain your account code from your department's administrative support person.

Reference materials, online (see Electronic databases, Library)

S-drive
The S-drive provides access to information publicly available (to the campus only) but not placed on the web, such as forms, meeting minutes, and important university documents. Anyone with access to the S-drive can write to it. The S-drive is available via the My Computer folder in your computer.

Scanning services
Flatbed scanners are available for self-service use by members of the DWU community in computer labs in Smith 102 and Education 108, and in the Reference Room of McGovern Library. (A "flatbed" scanner is one that operates like a photocopier, in that it is designed to scan flat objects such as photographs and magazine pages. Instead of a paper copy, the output is a digital file.) Instructions for using the scanners may be found on the Help Desk web site, http://www.dwu.edu/is/helpdesk/scanner.htm.

Mike Albright, Title III Instructional Technology Specialist, has a scanner that will scan 35mm photographic slides; it will also scan text pages (OCR scanning) and convert them to Microsoft Word documents. For assistance in using this scanner, contact Mike at x2638 or mialbrig@dwu.edu.

Smart classrooms (see Technology classrooms)

Software in computer labs (see Computer labs)

Software loadsets
A "loadset" is the standard set of software applications installed by Information Systems on a computer.

The following programs are included in the standard load set for employee workstations: Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access), Microsoft Publisher, Microsoft Internet Explorer, Microsoft Windows Media Player, Adobe Reader, and IBM iSeries Access for Windows.

The following programs are included in the standard load set for computer lab workstations: Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access), Microsoft Publisher, Microsoft Internet Explorer, Microsoft Windows Media Player, Adobe Reader.

Specialized computer labs, such as the Multimedia Lab in the Art Building, have additional software installed.

Employees who have special software needs can request that software from the Help Desk. If existing licenses are not available, a funding source must be identified before the software can be purchased.

Spam
"Spam"is the common term given to mass advertising sent via e-mail. Use of the term (which is a shortened version of "spiced ham") for mass e-mail advertising derived from a song in a Monty Python Flying Circus skit in which a group of Vikings extol the virtues of spam while drowning out the voices of all others present. (See what good stuff you learn by reading this handbook?) Spam - the advertising, not the Hormel meat product - is not good stuff, though. Spam has the potential to bring DWU e-mail to a standstill, as it has in the past. Information Systems has implemented preventive measures to minimize the amount of spam filtering through to system users.

You should never, never, never, never EVER respond to spam advertising by using Reply or even by clicking on the links included in spam messages. When you see spam, just delete it.

Be advised that no reputable bank or any other legitimate financial institution will EVER send you an e-mail message requesting that you visit their web site to enter account information. When you see spams such as these, rest assured they are frauds. Don’t visit the sites or respond in any way. Just delete the messages.

Spyware
Spyware is any software that covertly gathers user information through an Internet connection without the user's knowledge. It is generally used for advertising and marketing research purposes. Spyware is often included within freeware or shareware programs that are downloaded off the Internet, or may be inadvertently installed on your computer if you click on banner ads on web sites, click on a link in a spam e-mail message, or even load onto your computer software that comes in cereal boxes. The Help Desk web site contains a very helpful summary of spyware and offers suggestions for controlling it. See http://www.dwu.edu/is/helpdesk/spyware.htm.

Spyware detection software is available free from Spybot Search and Destroy (http://www.safer-networking.org/). University employees can download Spybot on their own workstation computers. Or, they can request that Information Systems do the download and installation. Contact the Help Desk at x2697 or helpdesk@dwu.edu.

Streaming media
"Streaming" technologies enable you and your students to experience audio and video played in real time (as opposed to downloading the file first and then playing it) over the World Wide Web. The viewer needs a player, such as Windows Media Player, which is installed as part of the standard software loadset on university-owned computers.

For examples of streaming video, see the archive of KELO-TV news programs at http://www.keloland.com/NetCast/Index.cfm. Click on any newscast listed to view it.

Because of bandwidth limitations, streamed video being viewed from off-campus servers may be choppy or interrupted altogether.

At the present time, DWU does not have the resources to encode original digital audio and video files for streaming purposes.

Student information system (see Jenzabar)

Technology classrooms
Instructional technology equipment has been placed in most DWU classrooms on a permanent basis, including overhead projectors and screens, and VCRs and TV monitors in most classrooms that are not equipped as smart classrooms. McGovern Library Media Services maintains ten classrooms as "smart classrooms"or "technology-equipped classrooms" (TECs), with computers at the faculty stations, network access, multimedia projectors, and laptop connections. See Chapter 1 for detailed information about these rooms.

Technology help desk (see Help Desk)

Technology training (see Chapter 3)

Textbooks (see Bookstore)

Telephone books
Mitchell area telephone books are distributed by the Physical Plant, x2800.

TigerNet
TigerNet is Dakota Wesleyan University's gateway, actually a "portal", to course web sites, academic and administrative records, business office accounts, and a wide variety of other information. TigerNet is used by all members of the university community, including students, faculty, staff, administrators, and alumni. An appropriate login is required.

For more information about TigerNet, see elsewhere in this handbook.

USB removable storage device (see Memory stick)

Video over IP (see Videoconferencing)

Videoconferencing
DWU currently does not maintain facilities for video-based (compressed video, or H.320) videoconferencing. However, Internet-based videoconferencing (video-over-IP, or H.323) can be arranged through a third-party vendor, if the requesting department pays the vendor's fees. This would enable an individual or small group at DWU to conduct a videoconference with an individual or group elsewhere, if the remote site (which could be anywhere in the world) is also equipped to do video-over-IP videoconferencing.

Note that the university's BRIN grant provides funding for an H.320 videoconferencing facility, but installation plans were pending as this was written. It is likely that DWU will have this capability at some point in the future.

The bandwidth limitations noted above under Streaming Media also apply to desktop videoconferencing. The bandwidth can be modified to permit videoconference events if enough advance notice is given. Contact Mike Albright at x2638 or mialbrig@dwu.edu for more information.

Videotape duplicating
VHS-to-VHS videotape duplicating services are provided by McGovern Library Media Services. Requesting departments or individuals must provide the blank videotape(s). Requestors must also provide permission from the copyright holder of the original videotape in writing before the tape will be duplicated. Contact Rod Brown at x2685 or robrown@dwu.edu.

Media Services does not have the equipment to duplicate tapes in other formats, or to mass produce copies of videotapes. Contact Rod Brown for assistance in outsourcing this work to off-campus vendors. Requesting departments or individuals must absorb the costs.

Video production services (see Digital media production)

Videotaping of events (see also Digital cameras)

Event videotaping by McGovern Library Media Services is available on an extremely limited basis and is normally restricted to events of major campuswide interest, such as commencement and the McGovern Conference. Contact Rod Brown at x2685 or robrown@dwu.edu for more information.

Digital video cameras, tripods, and microphones are available for checkout at the McGovern Library Circulation Desk for use by students, faculty, and staff in the taping of other campus events, including classroom presentations. See the "Digital cameras" section above.

Virtual course (see also Hybrid course, Course management system, Course web sites)
A virtual course is one that has no more than two face-to-face (F2F) meetings, which are normally scheduled at the beginning and end of the course. These in-class meetings are optional with the instructor; many virtual courses have no F2F meetings. All other activities in a virtual course are conducted online. The course is not normally assigned to a classroom space for the duration of the academic term. Facilities for any physical meetings are scheduled in the same manner as a one-time event would be scheduled.

These courses are identified as "Online"in the university course schedule published at http://www.dwu.edu/registrar/schedules.htm.

DWU provides TigerNet for use by faculty in offering virtual courses. Contact Mike Albright at x2638 or mialbrig@dwu.edu for assistance in planning, developing, and delivering a virtual course.

Voice mail
Dakota Wesleyan uses the Audix voice messaging system, which is available for all departmental and employee telephones. Contact the HelpDesk at x2697 or helpdesk@dwu.edu to activate voice mail on a telephone.

Audix has a number of useful features, including security (login), personalized greetings, message sending, and message response.

Web browser
A web "browser" is the software installed on your computer to enable you to access the World Wide Web. The default browser on campus is Microsoft Internet Explorer, which should be installed and operational on all university-owned computers.

University employees may download and install Mozilla (http://www.mozilla.org/) or an alternative web browser on their workstation computers, but these products are not supported by Information Systems.

Web sites, course (see Course web sites)

Web sites, DWU official
The official Dakota Wesleyan web site, located at http://www.dwu.edu/, is maintained and updated by University Relations (x2620). This is a comprehensive site containing much information needed by university students and employees, from course descriptions to directories, academic and athletic schedules, Human Resources forms, maps, and a wealth of other university information. Basic familiarity with the site is a must for all members of the DWU community. The most commonly accessed links are listed in Chapter 6 below.

Web sites, personal (see MyWeb)

Wireless network (see eConnections@DWU wireless network)

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